Privacy Policy
We will not sell, share, trade, or give away any personal information that we receive regarding our customers.We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests.
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable.
How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email.Yes, we do use cookies, but we do not overuse them!We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.
Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Tell us what you think
We welcome your questions and comments about privacy. If you have any questions, please email us.
Boondocks is certain you will be totally satisfied with your purchase and our service however, we understand that you may need to return items that do not meet your expectations. Boondocks offers a 30-day return or exchange on most products purchased via this site. If, for any reason you are not satisfied with the product, you may return it to Boondocks for a full refund if:
- Boondocks has been contacted by the customer and the returned product, once received by Boondocks, is deemed new and unused and all accessories are included;
-
The returned product is accompanied by either of the following:
- a copy of the packing slip provided in the shipping carton with the original purchase, or
- a copy of the online receipt which is available to the customer at the time of purchase or is available online by clicking on my Boondocks account and choosing View my Boondocks Orders
- The original packaging is included with the product(s).
The following products can NOT be returned:
- Used Merchandise;
- Special or Custom orders;
- Videos, DVDs or Software that have been opened; or
- Sale items
Returns must be received by the seller within 30 days of the original shipping date of the product to the customer. Exceptions may apply for certain seasons.
The customer is responsible for all return freight charges. No C.O.D. returns will be accepted. Credit for original shipping charges may be issued if the product was damaged, defective, or if the incorrect item was shipped. In some instances, a call tag may be issued.
Refunds will be credited to the original purchasing credit card account number.
How to Return Product
The customer must contact Boondocks, whose information can be found on the packing slip included with the shipped product.
Using UPS, FedEx, or insured parcel post (to enable tracking) when returning product to Boondocks is highly recommended! Product may also be returned in person to Boondocks store.
Damaged Items
If any shipping carton appears to be damaged upon delivery the customer must make notations of the damage when signing and, if any product is found to be damaged once the carton is open, the customer must contact Boondocks immediately. If the shipment is left at destination without obtaining a signature and visible damage to any carton is evident, the customer must contact the seller immediately if any product is found damaged once the carton is opened. In either instance, the customer must save the damaged shipping carton(s). Our information can be found on the packing slip included with the shipped product or the customer may contact Boondocks Customer Service at 860-535-3474 to obtain that information. Customers can not return the damaged or broken merchandise to Boondocks. All claims for damaged goods resulting from damaged shipping cartons or improper carrier handling must be made with the carrier within 10 days of the invoice date. Contact Boondocks immediately to avoid loss of rights to file a claim with the carrier.
Warranty Claims
Most products carry a manufacturer's warranty. Warranty claims are subject to the discretion of the original product manufacturer. Warranty information may be included with the purchase, or may be found on the manufacturer's web site. The customer must contact the seller for all warranty issues.
Shortages
Some orders may ship in multiple cartons and may arrive on different days. Please verify all boxes that are supposed to be received on any given delivery are actually received. (Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date). Please contact Boondocks to resolve the issue of all shortages resulting from either incomplete deliveries or shortages within the box (please check the packing slip to verify the items on the packing slip match the items in the total shipment received).
The amount the customer is charged for either Ground or Expedited shipping will depend on the amount of the order and the items purchased.
Ground orders placed Monday - Friday will typically leave the shipping location within 24 to 72 hours from the time your order is placed. Ground deliveries should arrive 1-5 business days after leaving the shipping location.
Expedited orders placed Monday - Friday will typically leave the shipping location within 48 hours from the time your order is placed and are shipped via 2nd Day Air.
Weekend orders are not processed until the following Monday.
Rate chart for orders shipped within the 48 contiguous states
Order Total |
Ground Charge** |
Expedited Charge** |
$0.00-$49.99 |
$7.99 |
$19.99 |
$50.00-$99.99 |
$9.99 |
$24.99 |
$100.00 or more |
$15.99 |
$29.99 |
PLEASE NOTE: Orders for Alaska , Hawaii , Puerto Rico, the U.S. Virgin Islands, and Canada require special handling. Shipping charges are not included in the original order total and the customer is made aware of this at the time of the purchase. The customer will receive an email advising them of the total shipping charges for orders being shipped to these areas and will be required to approve these charges before the order will be shipped.
Tracking Your Order
The customer will receive an email advising them of the shipping information for the order. You may contact Boondocksct.com Customer Service if a shipping confirmation email is not received by emailing us at service@boondocksct.com or by calling 860-535-3474.
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